Why am I seeing an InvalidAccount error when submitting jobs to Cheaha?

Locales: Data Centers and Campus RC University of Alabama at Birmingham
1

When submitting jobs to Cheaha I am receiving InvalidAccount errors from SLURM. Why is this occurring and what can be done about this issue?

2

InvalidAccount errors on Cheaha cannot be resolved without our assistance. If you see this error when submitting jobs to Cheaha, please contact Support.

InvalidAccount errors most often occur due to incomplete account creation, which requires our support to resolve.