How do I find my Open OnDemand Interactive Job Session Information?

Locales: Data Centers and Campus RC University of Alabama at Birmingham
1

I’m having an issue with an Open OnDemand interactive job not working as expected.

–OR–

I’ve been asked by support to provide the session information for an Open OnDemand interactive job.

Where can I find the session information for that job?

2

All jobs created using Open OnDemand will create a folder in your home directory containing diagnostic information about those jobs. This information can be helpful for diagnosing issues when using Open OnDemand. To review the folder contents, click the Session ID link in the job card under the My Interactive Sessions of Open OnDemand (relevant docs page.

If asked, the simplest way to give us the information is the following. Please visit our File Browser docs page page for a visual guide to the features of the Open OnDemand File Browser, which will help with the following instructions. Please also visit our My Interactive Sessions page to familiarize yourself with job cards.

  1. Find the card for the appropriate job.

  2. Click the Session ID link of the card from (1) to open the File Browser. Make note of the Session ID value, which should be something like bbd7ad60-a37c-47aa-a8fb-d7ca6cf39b3c but with different characters.

  3. In the “Working Directory” section of the interface, click the parent folder name to go up one directory level.

  4. In the “File List” locate the folder with the matching Session ID from step (2).

  5. Click that folder once to select it.

  6. Click the “Download” button in the “File Command Menu” to download a zipped copy of the folder and its contents.

  7. Pass the downloaded Zip file to Support.